We’re a boutique
Brand & CX Strategic Consultancy
Let’s Connect
We’re here to help you evolve & grow
We unlock innovation by keeping the customer at the heart of everything we do
How we can support you
PEOPLE
Extensive Brand Strategy, Service Design, CX, Research, and Creative Expertise
DATA
In-depth Analytics, Quantitative and Qualitative Research (both Primary and Secondary)
PROCESS
Flexible and bespoke to each Client - the majority of whom operate internationally
Hear it from those who work with us
GUIDE YOU IN RIGHT DIRECTION
Derek is a strategic leader who quickly simplifies complex topics. Someone you can comfortably put in front of your CEO. He's excellent at aligning and guiding diverse groups in the right direction.
Global Brand & Marketing Director
World-Leading Travel Platform
ACCELERATE YOUR GROWTH
Derek and his team rapidly added significant value to the business and its market proposition. Helping to lead us through complexities and significantly accelerate our growth.
Chief Marketing Officer
Professional Services
BE PART OF YOUR TEAM
I am SO EXCITED!!! Y’all make an amazing team and I am even more confident in this project. It’s next level now!
Marketing Director
Mobility Solutions
Identity & Structure
01
Value Identification
02
Direction Setting
03
Innovation Frameworks
04
Operational Roadmaps
05
Performance Tracking
06
Services
Identity & Structure
01
Value Identification
02
Direction Setting
03
Innovation Frameworks
04
Operational Roadmaps
05
Performance Tracking
06
Meet our team
Derek Turner-Smith
Founder & CEO
Derek was raised in Asia, educated in London and has spent part of his career working in New York, as well as building bespoke Agency solutions in Netherlands, Moscow, Istanbul and Qatar.
He is internationally focused with 35+ years of experience. Advising and supporting Clients across a broad range of industries and situations: from rebranding following cross-border M&A, to new CEO’s seeking to articulate their vision, transformative Global business models, and extensive Service Design change to improve the customer experience.
Formerly the founder and CEO of JWT International for 16 years - a boutique offering operating under a separate P&L within J Walter Thompson - Derek established D&Co International in 2023. All in support of Clients needing to grow and evolve.
Libby Landenberg
Service Design & CX
Libby is a qualified Service Designer with a background in Anthropology.
She has worked for a wide variety of different consultancies: IT, Marketing, Design, and Service Design. Clarifying and solving complex business challenges through a design-led approach, she reframes problems and creates bespoke solutions for customers and internal users.
Her experience spans a wide array of industries: from Financial Services, to Automotive, Retail, Luxury, Hospitality, on-line Travel Platforms as well as Government Digital Services (GDS).
Daisy Bishop
Strategy & Research
Daisy comes from a background in advising Clients at pure-play Digital as well as at fully Integrated Agencies.
She has a particular interest in transformation and the challenges that come with driving meaningful change and growth. Combining deep insight about people and their motivations with a rigor and focus on market realities and the commercial opportunity.
She has applied this approach to a variety of different industries across USA and European markets as well as in her native UK.
Just say
hello
@dandcointernational.com
Follow us on
© D&Co International Ltd 2023. All Rights Reserved.
© D&Co International Ltd 2023. All Rights Reserved.